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PAYMENT currently accepts Visa, Master Card, Discover and American Express.


We will accept returns for any unopened & unused products upon receiving your items within 30 days of the order placemet date. An online store credit will be issued to your account for the purchase price of returns (not including shipping & handling). The online store credit for your returned items may not be exchanged for cash. Please make sure to enter all of information, including your e-mail address and/or login information.  FAILURE TO ENTER INFORMATON CORRECTLY COULD JEOPARDIZE YOUR RIGHT TO A STORE CREDIT.

It takes up to 30 business days to process the return and issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. If you have any questions about your return, please contact customer service at  We regret that we are unable to accept returns of opened items or items returned more than 30 days after order placement date.

Returning an Order to a Beauty Essentials Store

Visit any of our Beauty Essentials stores and return your purchase within 30 days of order placement date. Please bring the item and the enclosed Packing Slip and Merchandise Return Form that you received with the original shipment.  A Beauty Essentials team member will assist you at any of our stores.


Please note that we do not offer online exchanges for returned products at this time. You may return the unused item by shipping carrier and use the online credit to purchase another item or visit any of our stores to exchange an unopened product.

DAMAGED MERCHANDISE RETURN will gladly accept the return of any product that was damaged in transit, within 30 days from the order placement date and will replace your order with the same product, if in stock, or by issuing a store credit if your product is out of stock.  A copy of the original invoice and the unopened/unused product must be sent to us for processing and replacement.  Since we can not accept responsibility for packages lost in shipping, we recommend that you use a form of shipment that provides tracking of your return package (UPS, FedEx etc). 

All return merchandise packages must be shipped to:

344B West Hillcrest Dr
Thousand Oaks, Ca
 - Please call if you have any questions (805)-418-1414


Orders that are received before 12:00 noon Pacific Standard Time are shipped the same day. All other orders are sent by end of next business
day. Your shipping charges will be calculated and added to your total
at check out per UPS shipping rates for the delivery method you select. Legal requirements in the United States prohibit air shipment of products containing alcohol. Therefore, uses the United States Postal Service (USPS) ground shipping for all such products. These products include fragrances and aerosols.

Free Shipping with orders of $75.00 or more excluding taxes, discounts and credits. Free shipping is USPS or UPS ground within the continental United States.


Occasionally certain products will be on back order.   In these instances, we will contact you and your account will not be charged. 

LOST SHIPMENTS retains receipts on all orders shipped out to customers.  Due to circumstances beyond our control and due to no fault of, there may be occasions where an order may be lost in transit.   In such cases, we will replace your order free of charge as soon as we verify that the package got lost.


If a shipment is refused or fails to be accepted for any reason, there will be a 25% restocking fee plus actual freight charges incurred.